Chapter 1: managed IT services
Managed it service: it allows you to delegate your responsibility of your IT department, in part or in full.
Network administrator: he is in charge of networking systems management and operation.
Virtualization: refers to the action of operating several “virtual machines” on every physical server.
Hybrid network: several operating systems working within the same network. The hybrid network makes collaboration and trades easier.
Local Area Network (LAN): the company’s local network. It allows data sharing among employees who are in the same building.
Wide Area Network (WAN): the company’s wild network. It allows data sharing among employees who are in different buildings, cities or even countries.
Chapter 2: Software solutions
Understand which software are available for which needs.
Customer Relationship Management CRM: marketing tool that helps to improve customer relationship and loyalty.
Enterprise Resource Planning (ERP): a software that provides one user-interface for the entire organization to plan finance, HR, purchasing, …
Chapter 3: Consulting services
To assess your own informatic network to call an expert at the right moment
Computer auditing: identify and assess potential risks linked to a company’s network and IT operations.
Business plan continuity: this plan ensures the continuity of a company’s operations in the event of a system interruption. It will enable the resumption of IT services as soon as possible.
Penetration test assessment: assess a company’s network weaknesses by creating a fake cyberattack. The purpose is to improve the safety system.
Dashboards: help you visualize, measure and analyze your business’s key performance indicators in real time to make quick, informed decisions, wherever you are.
