Authors
Articles by Dave Mailhot-Descôteaux
Gmail password leak: what you really need to know.
Gmail itself has not been hacked. The news is still a reminder that compromised credentials circulate constantly and that prevention remains the best strategy.
Learn more
2025 IT Outlook: where do Canadian businesses stand on technology?
Innovation, productivity and security have to advance together. These are the trends reshaping technology priorities.
Learn more
Critical SharePoint On-Prem Vulnerability: A Stark Reminder of the Importance of Cybersecurity
A newly disclosed critical security vulnerability in Microsoft SharePoint On-Prem (2016–2019) has sent shockwaves across the globe. Actively exploited by malicious groups, this flaw could allow cybercriminals to remotely access sensitive systems — with elevated privileges.
Learn more
Professional Associations: Are You Ready to Deliver the Experience Your Members Truly Expect?
Rising digital expectations, increasing compliance burdens, and challenges in member engagement—professional associations are facing a pivotal moment. In this context, a subtle yet powerful new technology is emerging: agentic AI.
Learn more
GTI Helpdesk : Continuous Efficiency!
Last November, we shared with you the exceptional performance of our Helpdesk , with a customer satisfaction rate exceeding 97%. We are proud to announce that the beginning of 2025 confirms the continuation of this trend, with an even stronger commitment to our clients.
Learn more
Still on Windows 10? It's time to migrate!
Starting October 14, 2025 , Microsoft will no longer provide updates. The solution? Migrate to Windows 11. If you choose to remain on Windows 10, you expose yourself to several risks.
Learn more
Get Ready: Phase 2 of Microsoft's Multi-Factor Authentication Plan is Coming!
Update: Microsoft has announced the Phase 2 date for July 1st, 2025. Remember, Microsoft announced in 2024 that it would enforce multi-factor authentication (MFA) on its Azure products and other administration portals in a two-phase plan. The first phase of this plan took place in October 2024.
Learn more
Want to strengthen your IT security? Consider investing in a Security Operations Center (SOC)!
Wondering whether you should invest in a Security Operations Center (SOC)? Have you heard of one, but don't quite understand its role? Let's decipher what a SOC is and what it can do for you.
Learn more
Do you want to enhance the performance and availability of your network?
Are you concerned about the stability and reliability of your computer network? Wondering how you can improve your network? It's probably time to invest in a Network Operations Center (NOC)!
Learn more
SMEs: outsourcing to relieve you from IT challenges
To operate efficiently, an SME must have a healthy and available IT infrastructure. Outsourcing its IT department is a guarantee of success for SMEs, ensuring the stability of its operations at all times and access to skilled resources without having to worry about managing them. An unresponsive computer system?
Learn more
Get ready! Microsoft will enforce multi-factor authentication to access admin portals starting October 15.
Azure and Microsoft 365 administrators need to get ready for a major change: enabling MFA, or multi-factor authentication, on administrator accounts becomes mandatory on October 15, 2024.
Learn more
Cloud computing: the solution to modernizing the healthcare industry?
In 2020, the global market for cloud services - all industries combined - was worth US$371.4 billion, and is expected to reach US$832.1 billion by 2025 [ 1 ].
Learn more
Protecting your data when using the Office 365 ecosystem
Developed for both personal and business use, Office 365 is an invaluable productivity and collaboration tool. Features are numerous and include ease of collaboration, facilitation of remote work, scalability and reduction of investment expenses.
Learn more
CYBERSECURITY: A TEST OF VIGILANCE
Last week, all employees of GTI were a little scared when they received an e-mail from me with the subject line: Succession plan after confinement . It was a hoax. Léo Bechetoille, our director of technology at GTI, had prepared a fake e-mail for the 80 members of the group to test their cyber security reflexes.
Learn more
MULTI-FACTOR AUTHENTICATION: ACCESSIBLE AND NECESSARY?
When it comes to data protection, banking institutions and large corporations have long since adopted multi-factor authentication solutions to ensure more secure access to their data. The sheer cost of these authentication solutions has long disqualified SMEs.
Learn more
Volutus Technologies: feet on the ground while in the cloud!
Dear customers and partners, We know that in these times of pandemic, businesses and organizations must take all measures to ensure the continuity of their business, in a context that we’ve never seen before. The availability , accessibility and integrity of data become all the more strategic for their sustainability.
Learn more
Teams: Successful work in a time of social distancing
The current crisis surrounding COVID-19 is forcing many companies to accelerate the development of their tools to enable telework. GTI and MultipleMedia have been using for a long time Microsoft Teams, a component of Office 365, as it’s a great tool for collaboration in every situation, teleworking or not.
Learn more
Personal information: respecting the laws in Canada is not enough
In Canada, the Personal Information Protection and Electronic Documents Act ( PIPEDA ) is the primary legal framework. Adopted in 2000 and amended in 2015, it applies to all Canadian companies.
Learn more
Anti-Spam | Office 365: the right solution?
Office 365 allows businesses to manage their email in a simple way. This is not the only option for businesses that rather leave their emails in the cloud than hosting them on a local server.
Learn more
8 Reasons Why You Should Outsource Your IT Department
By leveraging outsourcing, the company shifts its IT services from its operating budget to the direct and indirect costs of hiring IT staff, and capital expenditures to acquire IT resources, software or hardware. In addition, an SME choosing outsourcing will only pay for the services it really needs.
Learn more
3 basic IT tips for your network infrastructure
Here are 3 IT tips to follow to ensure the quality of your network infrastructure. Nowadays it is more than necessary to plan, organize and maintain your network architecture. Even more in a world where technologies are changing at dazzling speed.
Learn more
Do You know what is the Optimal Social Media Article Title to generate Traffic?
Profound, or superficial, B2B or B2C, social or optimal? Welcome to the analysis of social media article titles! SEO platform Buzzsumo has compiled more than 100 million articles published on Facebook between March 1 st and May 10 th , 2017. The goal?
Learn more
Backup: Do you Know Where Your Data is Stored?
There are different methods for backing up data. Each method aims to ensure the accessibility of the data necessary for the proper functioning of the company. This is the keystone of any good IT service.
Learn more
Enhancing Its Effectiveness Through Virtualization
As an entrepreneur, virtualization helps you improve quality, performance and investment ratio . It offers many benefits that we will explain: Scalable servers that are more effective and more flexible Fewer expenses related to equipment acquisition and maintenance Improved business security plan…
Learn more
2018 starts with a new IT outsourcing contract for GTI
This first month of 2018 has already given us two reasons to celebrate! We are marking the new year with a new contract. We are pleased to now count PLB International as a business partner. PLB International is a prestigious maker of dog and cat food.
Learn more
Software Solution Outsourcing: Is It Possible?
Before talking about software solution outsourcing, let’s first define what is outsourcing. Outsourcing refers to the transfer of the departments that are not your core activities to an external company. Outsourcing allows companies and their staff to have more time to focus on their core activities.
Learn moreEnsure Your Data’ Safety with the Business Continuity Plan
When a disaster disrupts your activities, your business may be at risk. IT suppliers offer business continuity plan. Prevention is better than cure! A Business continuity plan makes sure that your business will still run in case of system interruption.
Learn more
Social Media in B2B: Having The Right Strategy
I'm not spoiling any surprises by saying that social media should be part of your company's content strategy. In fact, I addressed that in detail in my last article . Take some time to read it if you’re not familiar with the concept. You will get a better understanding of what’s next.
Learn more
Drupal Revamp of L’Association professionnelle des notaires du Québec’s Website
Since its foundation, L’Association professionnelle des notaires du Québec has been tasked with helping notaries work with integrity in the Quebec community so that they can provide the best services possible. The Association recently asked MultipleMedia’s team to accompany it in the revamp of its website.
Learn more
The CISSS de l’Abitibi-Témiscamingue Entrusts MultipleMedia With Its Website Redesign
MultipleMedia is proud to announce its new project with the CISSS de l’Abitibi-Témiscamingue. As a result of its participation in the request for proposals, the agency won the project to overhaul the website of this integrated health and social services centre.
Learn more
Cybersecurity: Protect your Company against Informatic Threats
We presented in a previous article, the usual informatics threats . As a technology partner, it’s our duty to transmit good practices in cybersecurity. Although the magnitude and sophistication of the attacks do not stop growing, there are ways to protect ourselves.
Learn more
Common Security Threats
Security threats have increased these past months. Open networks, public Wi-Fi, remote connections, the Internet of Things (IoT), proximity payments, cloud computing… The list of Security threats is long and cyber criminality is real.
Learn more
To Understand and Choose a Cloud Computing Supplier
The cloud computing is a software allowing you to rent or to buy a virtual space to host your informatic systems. Here is an infographic to understand well the cloud computing field. Data can be stored in a private cloud that is a space owned by the company.
Learn more
4 Benefits of IT Outsourcing for your Business
To make sure that your company stays competitive in the market we must identify the departments that may be affecting your company’s competitiveness. It allows companies and their staff to have more time to focus on their core activities.
Learn more
Optimize your Business Productivity with Office 365
Turning to cloud computing, Microsoft's Office 365 service is a subscription-based version of the well-known Office suite. It offers, however, much more!
Learn more
Sophos Intercept X: A New Tool Against Ransomwares
A few months ago, we published an interesting article on the ransomware phenomenon . In it, Léo Bechetoille, one of our network administrators, explained possible risks for companies, steps to be taken in case of infection, and provided various tips to protect yourself against it such as having…
Learn more
Mandrill: A Solution for your Transactional Email
Essential component of a successful email marketing strategy, transactional emails offer businesses a wide range of opportunities to interact with their customers.
Learn more
Stratégies PME 2016: Patrick Hardy's Conference on IT Outsourcing
[gallery columns="5" size="full" link="none" ids="632,633,634,635,636"] Last November 23 and 24, GTI was at Stratégies PME . For its 5th edition, Québec's largest event for SMEs was attended by nearly 200 experts and presented 130 conferences intended for business leaders.
Learn more
Everything You Need to Know About IT Outsourcing
When it comes to IT management, several options are now available to businesses. Depending on their resources and size, organizations will not have the same approach.
Learn more
Optech: A New Managed Services Mandate for GTI
A collegial centre for technology transfer in optics and photonics, Optech mandated GTI to take charge of its IT infrastructure, address specific and persistent issues with its computer network and thus establish a strategic plan for its optimization.
Learn more
Ransomware: How to protect your business against it
Many of my clients ask me why viruses exist. Why some individuals develop this kind of thing. The answer is simple and not very surprising: it's for money of course! Until recently, in the majority of the cases, only productivity was affected. But for some time now, a new type of attack is growing fast: ransomware.
Learn more
A new IT infrastrucutre
A GTI client since 2014, Orage is a Montreal-born company founded in 1989. Specialized in adult and junior ski apparel, they offer a range of three-season outdoor clothing.
Learn more
A remote back-up solution
GTI’s client since 2011, the Just For Laughs Group trades in happiness and their passion for comedy fuels their commitment to drive the industry. From their offices in Montreal, Paris, and Los Angeles, the Just For Laughs Group is the mastermind behind the biggest comedy festival in the world.
Learn more
Microsoft launches its very own Canadian Cloud!
Canadian businesses will be thrilled to welcome the new enterprise-grade, hyper-scale public cloud exclusive to Canada. Two databases, located in Québec and in Toronto, will offer fully integrated cloud services that will keep information secure in Canadian soil.
Learn more
A multi-screen digital presence for storagemobile.com
STORAGE MOBILE, located in La Prairie, offers a portable storage container (cube) rental service for individuals on the move or undergoing home improvements who require temporary storage. Entreposagemobile.com was originally developed in 2010 to describe the company's services.
Learn more
Digital shift for the LPA, strategic positioning for the safety of navigation on the St. Lawrence River
The Laurentian Pilotage Authority (LPA) has maintained the pilotagestlaurent.gc.ca website for more than ten years. In its role to operate, maintain and administer, in the interest of navigational safety, an efficient marine pilotage service in the territory it serves, the LPA regularly exchanges…
Learn more
Should we be afraid of Mac in Windows environments?
In an article in the Millenium Micro Magazine, Patrick Hardy, Partner and Vice President of Operation Managing at GTI clarifies several points on this matter and demonstrates the simple integration of Apple in Microsoft environments.
Learn more
IT outsourcing and software solutions
A client of GTI since 2006, Attraction has been a key player in Quebec’s media and entertainment industry for over a decade.
Learn more
Cloud, virtualization and mobility: the new IT reality for North American SMBs
GTI Canada offers the benefits of virtualization for several years and so it seemed important to present their technology.
Learn more
Responsive email marketing: a necessity
All these manipulations could be avoided with an adaptive email template.
Learn more
IT management and improvement
A client of GTI since 1998, the Association des chirurgiens dentistes du Québec studies, defends and develops the professional, economic, social and moral interests of its members.
Learn more
Juste pour rire email marketing: quite a case
To reach as many consumers as possible, quickly and anywhere, a good number of companies use newsletters to communicate their news and promotions. With the arrival of responsive design, the experience is now adapted to newsletters on every platform and that technology is becoming the industry standard.
Learn more
MultipleMedia: expert service for professional orders and associations
MultipleMedia’s clients include serveral important associations in Quebec and throughout Canada.
Learn more
Social media: Usage policies.
The purpose of developing an internal social media policy for an organization is to provide managers with a framework and rules to follow when managing their presence on social networks.
Learn more
Five Tips For Successful Email Campaigns
Of all the digital marketing tools, email marketing generates the most revenue per dollar.
Learn more
Social media: Guiding principles
Any serious effort to build a social media presence has to follow clear guidelines.
Learn more
Social media: Monitoring, management and measurement tools
Managing your social media presence is an increasingly complex job.
Learn more
Social media: Challenges and strategy
Consumer presence on social media is now beyond question in Quebec as elsewhere in the world, and rolling out an effective communication strategy on Facebook, Twitter and other social networks remains a sizeable challenge for organizations that want to keep a profitable dialogue going with their customers, partners and suppliers.
Learn more
Social media: Approach and action plan
We will work closely with the organization’s communications team to build a content creation editorial strategy, supported by a consolidated annual communication plan that will be the main lever for the various social media initiatives.
Learn more