FintTech, Insurance: it keeps going digital
A centuries-old industry, insurance is still highly linked to paper: forms, signatures, compliance, archives. Although this medium still has its raison d’être in some cases, customers have digitized their behaviour. Of course, buying insurance services is no exception.
We accompanied big names in the industry through their digital transitions by integrating customized multichannel strategies and using Big Data in favour of better customer relations and risk management.
54 % of insurers see cost reduction as the primary asset of the Blockchain
Artificial intelligence, virtual algorithms, and chatbots transform the customer relationship. Notions of personalization are well known to your consumers, who experience them daily with many products and services. Be at the forefront of digitizing your industry.
Mastering the use of Big Data is the name of the game to better understand your customers. Fintech start-ups play by these rules. Share claims progress in real-time with your policyholders and contribute to a better customer experience.
Optimize your offer to customers and discount management by integrating systems, such as Applied, into your online insurance quoting process. Automate the exchange of information and data throughout the lifecycle by connecting your CRM and ERP. Our mastery of the hyper complex qualification process allows you to collect, maintain and extrapolate your customers’ data.
58% of insurers tested or set up chatbots
With your customers’ online shopping habits, the key to a good service is in speed. Seamless integration of internal systems optimizes your processes to produce complete and fast online quotes.
Post-disaster contact contexts are not always the most positive for consolidating your customer relationships. The insured is in “emergency” mode and does not have the best hearing. You must not rely on such a context to develop and maintain a positive customer relationship. Take the lead and maintain constant conversation with other points of contact, such as social networks, instant chats, or text messaging.
55% of insurers want to offer new services to differentiate themselves from their competitors
For a customer to join a new channel, they must find added value. Consider facilitating the quote process, offering features that simplify insurance management, or reducing claims processing times, and improving your after-sales service on all channels.