Brief Overview of the Company

With more than 30 years of experience, Prometic is a global biotechnology company specializing in the development of solutions for rare and orphan diseases. Its 30 years of success and proven experience makes Prometic an ideal partner and a key player in biopharmaceutical therapies.

Needs

By contacting GTI, Prometic wanted to delegate its IT management service to a specialized external service in order to focus on its own business and increase its productivity. With 8 locations across North America and 350 users, Prometic needed bilingual remote support service.

The Results

The GTI Managed IT Services team was mandated to help Prometic’s users regarding level 1 service calls. Level 1 IT support corresponds to the resolution of common problems and incidents (e.g. resetting passwords, office automation, etc.). By choosing our service, Prometic increased its efficiency thanks to experts available from 9 am to 5 pm Monday to Friday. Requests are answered within few minutes, avoiding long waiting times for Prometic employees to resolve their technical issues.