GTI Helpdesk : Continuous Efficiency!

Last November, we shared with you the exceptional performance of our Helpdesk, with a customer satisfaction rate exceeding 97%. We are proud to announce that the beginning of 2025 confirms the continuation of this trend, with an even stronger commitment to our clients.

The numbers speak for themselves

The Helpdesk during the first 3 months of 2025:

• Maintained a customer satisfaction level of over 98%;
• Experienced a continuous improvement in its response time, now under 5 minutes;
• Resolved all inquiries within 60 minutes.

These exceptional results are the fruit of the commitment and expertise of our team, which strives every day to provide fast, efficient, and superior quality service. We are determined to maintain this momentum and continue to improve our customers' experience.

Our experts understand the availability and speed of their interventions are major criteria for SMEs when choosing an IT provider. That's why our team pays particular attention to measuring its performance in serving you quickly and efficiently in order to stay ahead of the competition. With GTI, you will always have peace of mind to fully focus on your operations.

Looking for a strategic IT partner for your SME?

GTI, the IT partner for Quebec SMEs for over 35 years, offers you a one-stop-shop approach to optimize your performance. We understand your challenges and help you transform them into opportunities through innovative IT solutions.

With GTI, you will obtain:

• Tailor-made IT solutions, adapted to your specific needs.
• Proactive management of your infrastructure for optimal performance.
• Enhanced security to protect your data and your business.
• And of course, a support center dedicated to your delight!

Contact us now and let's discuss your needs together.